Refund policy
Refund & Returns Policy
Out here, we believe in two things: gear that holds up and doing right by the people who buy it. Because some of our products are custom-made and others are stocked gear, returns depend on what you ordered. Here’s how it works.
Print-On-Demand Items (Custom-Made Gear)
Some products are made just for you after you place your order. Because of that, we’re not able to accept returns or exchanges if you ordered the wrong size, changed your mind, or no longer want the item.
If something arrives damaged, misprinted, or defective, that’s on us. Contact us within 7 days of delivery with your order number and a photo, and we’ll replace it or issue a refund.
Wildman Gear (Shipped Direct)
For non-custom gear, you have 30 days from delivery to request a return.
To be eligible, items must be unused, in original packaging, and in resellable condition. Once we receive and inspect the item, we’ll issue a refund to your original payment method.
Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective. If it did, we’ll take care of it.
Amazon Orders
If your order was placed through Amazon, returns must be handled through your Amazon account.
Their return policies apply, and we’re not able to process those orders directly through our website.
Lost or Missing Packages
If your package is marked delivered but you didn’t receive it, or it appears lost in transit, contact us within 7 days. We’ll work with the carrier and determine the next step, which may include a replacement or refund.
Refund Processing Time
Once your refund is approved, it typically takes 5–10 business days for the funds to appear back in your account, depending on your bank or payment provider.
Start a Return or Report an Issue
To begin, contact us with your order number, a brief description of the issue, and photos if applicable. We’ll guide you through the next steps.
Fair Use Policy
We reserve the right to refuse returns that do not meet the conditions above or show signs of misuse. That said, if something genuinely isn’t right, reach out. We aim to treat every customer fairly.
Final Word
We keep things simple. If we made a mistake, we fix it. If you ordered something custom, we stand by the process. Either way, we’ll always do our best to make it right.